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With the vertiginous advancement of technology, companies have gradually adapted to it, increasing their role in each sector of the organization. That is why it is common for companies to have a technology department called IT. What functions and benefits does the IT department provide in a company ? Let's see.
IT
department and functions
The Department of Technology and Information (IT) is the
division of a company in charge of managing its technological resources . Sure,
it might initially be thought that its role is only to support the company's
technological drawbacks, but this is only the tip of the iceberg.
For example, one of the main drivers of the success of a
company lies in being able to do its routine tasks in an automated and
efficient way. Thanks to the IT department in compliance with its functions,
achieving this automation is possible. Among the most prominent we have:
• Infrastructure : Installation and maintenance of hardware
components, circuits, network and all those elements necessary for the computer
operation of the company.
• Functionality : develops and maintains applications and
software necessary for the operational operation of the company. In the same
way, it is in charge of securing and storing the organization's data.
• Governance : It implements rules that guarantee the
correct use of technology by each of the users and departments that make life
in the company. It is the responsibility of the IT department to apply good
practices with technological tools.
• Innovation : It follows up on technological innovations
that could later be applied to improve the efficiency of the company.
All these functions enhance the strategic role of the IT
department in the gear and operation, present and future, of a company.
Benefits of the IT department in a company
Good management of the IT department in a company yields the
following benefits:
Reduced costs
It is true that for any business, having the equipment and
technology necessary for its operation deserves an outlay of money, sometimes
considerable. However, this can be viewed as a long-term investment that now
takes money and time that can be reinvested.
For example, imagine that as a company we decide to invest
in a software for administrative control and thus put aside the Excel sheet.
Making this investment saves us time and will give us accurate reports,
avoiding minimizing the unnecessary flight of money.
Better relationship with customers thanks to the IT
department
An effective IT Department will seek comprehensive customer
service channels. For example, let's imagine that a customer contacts the
company through its website to make a claim about a product. Then you decide to
call, if the system is comprehensive, the client will not have to present their
entire case again from scratch.
Identify new business opportunities with the IT department
in the company
Customers will not be the only beneficiaries of having a
comprehensive data system. When the information is centralized and available to
all key departments, it will be easier to identify the trend in user purchases
or requests for services. This will create new expansion opportunities in the
business.